Overview
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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please reach out to customerservice@namahas.com to get an authorization for the refund. Once we approve your request, we will provide an address where you can send the item.Â
You will be responsible for return shipping costs for the returns.
In certain cases, if you receive a damaged product from us, we will validate the damage based on the pictures which you submit to us and we can provide a return shipping label.
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Refund processing
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
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Late or missing refund credits
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If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company, it may take some time before your refund is officially posted.
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Next contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@namahas.com
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Exchanges
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We only replace if you’ve received a defective or damaged product from us. If you need to exchange it for the same item, send us an email at customerservice@namahas.com describing the damage, we will validate it and we will provide a pre-paid shipping label.
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Need more help?
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Contact us at customerservice@namahas.com for questions related to refunds and returns.
Our store address for return shipments.
NAMAHAS.Com
2197 Avalon Dr
Buffalo Grove IL 60089
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jennifer hickox (verified owner) –
excellent service and perfect sink grid for my old, discontinued sink
they did not have the correct grid in stock when I first found it and so I inquired if they would have it in the future.
They emailed me about a month later to say they were back in stock.
Ordered the grid and it arrived quickly and fits perfectly in my sink
jbentleyjaro (verified owner) –
It took me a while to find a replacement for my discontinued sink grid for my Franke sink. I was so excited when receiving this foldable non plastic coated sink grid. This foldable product will fit in my dishwasher to be able to clean. This company
has excellent service. I ordered the product late evening on Saturday and by Wednesday I received it in the mail. I will definitely do business with this company in the future.
Nicole (verified owner) –
It took me a while to find a replacement for my discontinued Franke sink. So glad I found this place, I love this replacement better than the original. It doesn’t have that terrible plastic coating, so wam or hot pots won’t damage it, and it’s foldable which is easier to use and clean. LOVE IT!!!
Carol (verified owner) –
I’ve been waiting for the for non folding replacement grid to come back in stock, but needed something now, so ordered the folding version. It fits my Franke sink perfectly. I prefer clear bumpers and feet rather than the black ones on this grid, so I ordered clear ones on Amazon. Hope they fit. I’m very happy with my new grid.